Frequently Asked Questions
Whether you're curious about shipping, returns, sizing, or anything else, you’ll find the most up-to-date information right here. If you still have questions, feel free to contact us.
Orders
I have a question regarding my order, who can I contact?
The quickest and easiest way to reach us is via WhatsApp on 064 647 4288. You’re also welcome to email us at hello@redback.co.za. Include your order number and we’ll get back to you as soon as possible.
Can I buy Redback boots in a physical store in South Africa?
Yes, Redback boots are available through selected retailers and stockists across South Africa. While we don’t have our own physical Redback stores, you’re welcome to reach out to us and we’ll help you find the closest stockist in your area.
Can I amend my order?
Yes, you can make changes to your order as long as it hasn’t been processed for delivery yet. Simply WhatsApp us with your order number and let us know what you’d like to update. Once an order has been packed and handed over for delivery, we’re unfortunately unable to make any further changes.
Payments
What payment methods do you accept?
We offer three secure payment gateways to give you flexibility, convenience and trusted security:
Stitch Express
Accept payments via debit or credit card, via bank-linked methods like direct pay from your bank, and via digital wallets such as Apple Pay and Google Pay
PayFlex
PayFlex allows you to split your purchase into four interest-free payments over six weeks.
PayFast
PayFast supports a wide range of payment options in South Africa: credit cards, debit cards, instant EFT, SnapScan, and more.
Are your payment providers secure?
Yes, all our payment providers use advanced security and encryption to protect your personal and payment information. Whether you pay through Stitch, PayFast or PayFlex, your details are handled safely and securely at every step, so you can shop with confidence.
How do I know my payment has been received?
Once your payment goes through, you’ll automatically receive an order confirmation email. This means your payment was successful and your order has been received on our side. If you don’t see the email within a few minutes, check your spam folder, and if you still can’t find it, feel free to WhatsApp us and we’ll confirm it for you.
Returns & Exchange
How do I exchange an item?
Email hello@redback.co.za with your order number and the size or colour you’d like to exchange for. We’ll send you the return instructions. Once your item is returned in its original condition and packaging, we’ll ship the replacement. For exchanges, we cover the return shipping cost.
Can I return an item for a refund?
Yes, you can request a refund within 14 days of receiving your order. Email hello@redback.co.za with your order number and reason for return. Items must be unused and in their original packaging. Return shipping is at your cost, and refunds are processed to the original payment method once the item has been received and inspected.
Is there a warranty?
Yes, all Redback boots purchased from Redback South Africa come with a 1-year warranty against manufacturing faults. The warranty covers defects in materials or workmanship, but not wear and tear, water damage, misuse, or lack of maintenance. All claims must be submitted to hello@redback.co.za with proof of purchase and photos of the issue. Claims are assessed at our discretion, and boots should only be returned once your claim has been approved.
Shipping
How much does it cost to get an item delivered to me?
Standard delivery is R120 and express delivery is R150. Orders over R1000 qualify for free standard delivery. We can also deliver to Courier Guy Lockers or PAXI points if you’d prefer. Just contact us after placing your order.
How long will it take to received my delivery?
Once shipped, express deliveries typically take 2–3 working days, and standard deliveries take 3–7 working days. Delivery times may vary slightly due to factors outside our control, but we’ll let you know if anything delays your order.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking link so you can follow your delivery right to your door or collection point.
Do you delivery to farms or remote locations?
Yes, we deliver nationwide, including farms and remote locations. Delivery timeframes may vary slightly depending on the area, but your boots will reach you wherever you are in South Africa.
Authenticity & Care
Are these genuine Australian Redback boots?
Yes, all our boots are 100% genuine Redback boots, manufactured by Redback Boots Company Australia. We are an authorised South African distributor, so every pair you buy from us is original, authentic, and sourced directly from the official manufacturer.
What leather do you use?
Redback boots are made from premium, full-grain Australian leather. This type of leather is known for its strength, durability, and natural breathability. It moulds comfortably to your feet over time while remaining tough enough for demanding, everyday use.
How do I take care of my Redback boots?
To keep your boots in top condition, we recommend regular cleaning and leather care. Wipe off dirt, let the leather dry naturally, and apply a good quality leather wax or conditioner, such as Boot Food, which is specially made for Redback boots. This nourishes the leather, helps minimise water ingress, and keeps your boots looking and performing their best. Proper care will significantly extend the lifespan of your boots.
Are the Redback boots waterproof?
No, Redback boots aren’t fully waterproof, but regular waxing can help improve their water resistance.