Returns Policy

We want you to be completely satisfied with your purchase from Redback South Africa. If you are not, you may request a return or refund in accordance with the policy below.

1. Return Period

  • All returns or refund requests must be made within 14 days of receiving your order.

  • You must notify us by email at hello@redback.co.za within the 14-day period of your decision to return or refund.

2. Return Conditions

  • Products must be returned in their original packaging and in original condition.

  • We cannot accept returns for products that have been amended, modified, or repaired.

  • Redback South Africa reserves the right to refuse a return if the product shows signs of use, damage, or is not returned in original packaging.

3. Refunds

  • Refunds will only be made to the same account used to make the original payment.

  • If you are returning a product for a refund, return shipping costs will be for your account.

  • Once your return is received and inspected, we will process the refund within 7–10 working days.

4. Exchanges

  • If you are returning a product to change the colour or size, return shipping will be at our cost.

5. How to Return

  1. Email hello@redback.co.za with your order number, reason for return, and whether you want a refund or exchange.

  2. We will confirm the return details and provide shipping instructions.

  3. Send the product in its original packaging, ensuring it is securely protected for transit.