Privacy Policy

Last updated: August 20, 2025

This Privacy Policy describes how Redback South Africa (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from redback.co.za (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce our Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including username, password, and security details.

  • Customer support information including information you include in communications with us.

Some features of the Services may require you to directly provide us with information. You may elect not to provide this information, but doing so may prevent you from using certain features.

Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection, IP address and your interactions with the Services.

Information We Obtain from Third Parties
We may also obtain information about you from vendors and service providers who collect information on our behalf, including Shopify (our e-commerce platform), our payment processors, and third-party marketing and analytics providers. Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage accounts, ship products, and handle returns.

  • Marketing and Advertising: To send promotional emails, SMS, or advertising communications and to tailor content and advertising.

  • Security and Fraud Prevention: To detect, investigate, or act against fraud, illegal, or malicious activity.

  • Customer Support and Service Improvement: To respond to enquiries, resolve issues, and improve the Services.

Cookies

Like many websites, we use cookies on our Site. For information on cookies used in connection with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to remember preferences, improve Services, run analytics, and display tailored advertising. You may disable cookies in your browser, but this may affect site functionality.

How We Disclose Personal Information

We may disclose your personal information in the following ways:

  • With vendors and service providers who perform services on our behalf (IT, shipping, payment processing, analytics, etc.).

  • With business and marketing partners to provide services and advertising.

  • With affiliates within our corporate group.

  • When required by law, regulation, subpoena, or legal process.

  • In connection with a business transaction such as a merger or sale.

We disclose identifiers (contact details, order information), commercial information (orders, transactions), internet or usage data, and geolocation data to the categories of recipients above. We do not sell or share sensitive personal information without your consent.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of such sites and encourage you to review their privacy policies before providing them with personal data.

Children’s Data

Our Services are not intended for use by children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us to request deletion.

Security and Retention of Your Information

We implement appropriate safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security. We retain information for as long as necessary to provide services, comply with laws, resolve disputes, and enforce agreements.

Your Rights

Depending on applicable law, you may have rights including:

  • Right to access or know what information we hold about you.

  • Right to request deletion of your information.

  • Right to request correction of inaccurate information.

  • Right to data portability.

  • Right to restrict processing or withdraw consent.

  • Right to manage communication preferences.

You may exercise these rights by contacting us using the details below. We may verify your identity before processing such requests.

Complaints

If you have complaints about how we process your information, please contact us. If you are not satisfied, you may lodge a complaint with the Information Regulator in South Africa or your local data protection authority.

International Users

We may transfer, store, and process your information outside your country of residence, including with third-party service providers. If we transfer personal information internationally, we use lawful mechanisms such as standard contractual clauses to protect the data.

Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at hello@redback.co.za or contact us at:

Redback South Africa
Outland Distributors (Pty) Ltd
Managed and operated by Hunt Holdings (Pty) Ltd t/a DesignWorx